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Assessing information needs : managing transformative library services
Library Assessment

Health sciences libraries can target family caregivers with high-quality resources by:. Health sciences librarians can offer outreach programs to support and celebrate the contributions of family caregivers. Excellent examples include:. Both the MLA and American Library Association ALA codes of ethics stress that information professionals are responsive and respect the privacy and confidentiality of caregivers and their care recipients.

It is especially important that health sciences librarians work collaboratively with physicians and social services professionals at the point of need to supply high-quality and appropriate clinical and consumer health information for family caregivers that reflect patient preferences, needs, literacy levels, and cultural values. Health sciences librarians must deliver health information services that are consistent with Health Insurance Portability and Accountability Act HIPAA requirements and design programs that are in line with the patient-centered care model introduced by the Institute of Medicine [ 31 ].

Accessible and high-quality health information services incorporate these eight family-centered care principles: 1 respect, 2 coordination and integration of care, 3 information and education, 4 physical comfort, 5 emotional support, 6 involvement of family and friends, 7 continuity and transition, and 8 access to care [ 32 ].

Health sciences librarians, in supplying health information and education and offering referrals to local community agencies and services, contribute to a patient care plan that eases the transitions, frustrations, and stress that family caregivers and their care recipients experience. As members of the family-centered health care team, librarians empower family caregivers with information for informed and autonomous decision-making. Health sciences library information services and family-centered care values contribute to continuity of care, caregiver well-being, patient comfort, and a high quality of life for patients and their families.

It is important that health sciences librarians pursue continuing professional education to expand their professional knowledge of family caregivers and their information needs. Continuing education opportunities include both formal and informal self-directed learning such as: 1 assessing the information needs of caregivers and older adults, 2 conducting or retrieving local community surveys, 3 studying family caregiver education websites and attending caregiver workshops or conferences, and 4 reviewing the library and health sciences literature and general news sources for best practices.

Results of the family caregiver survey conducted by NAC and AARP pointed to the information needs of family caregivers and the typical problems that they face [ 4 ]. A local community needs analysis using available public health data sources is an important next step for librarian professional development because the future number of potential family caregivers is staggering, and community-level planning is critical for health sciences library program development [ 33 ].

Qualitative research methods such as action research and interviews require that librarians assess needs interactively with family caregiver focus groups, family support groups, regional caregiver and aging coalitions, business advisory councils, public library boards, government agencies serving older adults, and churches.

Studying family caregiver websites can aid in developing and implementing library-based family caregiving education programs. This evidence-based workshop curriculum is continuously revised and is now in its third edition. It focuses on caregiver identity, problem-solving skills, and online community resource navigation and retrieval.

Attendance at support group meetings and online conferences builds both knowledge and empathy. Finally, a review of the professional literature must include PubMed Health [ 37 ] to identify evidence-based sources to answer caregiver clinical questions about nursing and medical care. The Pew Research Center issues reports periodically about caregiving issues and national trends that impact families [ 40 ].

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Furthermore, the Family Caregiver Alliance website provides state-specific caregiving statistics [ 41 ] and useful family caregiving online resources [ 42 ]. To stay current and connected to high-quality and culturally diverse family caregiving resources for information and referral purposes, health sciences librarians can register for free alerting services and caregiver communities that are offered by select national organizations Table 1.

This commentary is a call to service for health sciences librarians to provide outreach to family caregivers and their care recipients. This library outreach mission reinforces our professional service role as empathetic and mindful leaders in our workplaces and local communities. Strategies outlined include advocacy for caregiving legislation and public policy, library resource-building, partnership development with public libraries and community agencies, and strengths-based family caregiver training.

These cutting-edge library best practices represent the trail-blazing capacity, responsiveness, and innovativeness of health sciences librarians. Receiving emotional support and authoritative information from librarians, who are part of the health care team, uplifts and unleashes the resourcefulness, resilience, and strengths of family caregivers. As proactive members of the health care team, librarians can embrace and honor family caregivers and their care recipients through expanded library outreach and information services.

The recommendations for health sciences library outreach services build family caregiver strengths. National Center for Biotechnology Information , U. J Med Libr Assoc. Published online Apr 1. Mary M. Author information Article notes Copyright and License information Disclaimer.

Howrey: moc. Received Oct 1; Accepted Nov 1. Articles in this journal are licensed under a Creative Commons Attribution 4.


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Abstract This commentary discusses the information needs of family caregivers and care recipients in the United States. Strategy 1: Advocacy for caregiving public policy Health sciences libraries can offer public programs that introduce current legislation, public policy, and budget priorities at the federal, state, and local levels that support basic resources for diverse family caregivers and their families.


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  • Strategy 3: Programming and education Health sciences librarians can offer outreach programs to support and celebrate the contributions of family caregivers. Table 1 Current awareness services from select family caregiving associations. Open in a separate window. Medical Library Association. The Journal of Academic Librarianship ; 35 4 : — Arts Council England Envisioning the library of the future phases 1 and 2: Full report. Arts Council England: London. Bell SJ and Shank J The blended librarian a blueprint for redefining the teaching and learning role of academic librarians.

    Ben-Zvi T The efficacy of business simulation games in creating decision support systems: An experimental investigation. Decision Support Systems ; 49 1 : 61— Berube L Do You Web 2. Chandos Publishing : Oxford.

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    Open access after Finch. Insights ; 25 3 : — Project information literacy progress report. Higher Education Funding Council for England. Prometheus ; 28 1 : 41— Library Trends ; 57 2 : — Liu Z Print vs. Martzoukou K Empowering information literacy and continuing professional development of librarians: New paradigms for learning.

    National Literacy Trust. The Journal of Academic Librarianship ; 36 5 : — Nicholson S Two paths to motivation through game design elements: reward-based gamification and meaningful gamification. Paulus MJ Reconceptualizing academic libraries and archives. Libraries and the Academy ; 11 4 : — Prensky M H. Research Councils UK. Rowlands I et al. Aslib Proceedings ; 60 4 : — Information Today : Medford, NJ. Shumaker D and Tyler LA Embedded library services: an initial inquiry into practices for their development, management, and delivery.

    The Journal of Academic Librarianship ; 39 2 : — Swan A Institutional repositories—Now and next. Aslib proceedings ; 61 1 : 5— Walters WH E-books in academic libraries: challenges for acquisition and collection management, portal.

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    Libraries and the Academy ; 13 2 : — Library Philosophy and Practice ; 7 2 : 1— Weise F Being there: the library as place. Journal of the Medical Library Association ; 92 1 : 6— Wilder S Information literacy makes all the wrong assumptions. The Chronicle Review ; 51 18 : 69— Download references. Correspondence to Elizabeth Tait. This work is licensed under a Creative Commons Attribution 4. New Review of Academic Librarianship Library Management Global Knowledge, Memory and Communication Article metrics.

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    You are viewing this page in draft mode. Subjects Cultural and media studies Library science. Abstract This article presents an evaluation of the role of IT utilities in the transformation of academic library services. The library role in open access and research data management One of the most significant recent developments in scholarly academic publication is open access.

    Library IT utilities for a changing pedagogical environment Twenty-first century academic libraries extend beyond the walls of their individual institutions to online open access information spaces, dealing with intelligent Internet sharing tools and online social communication, and networking technologies. Makerspaces and gamification As well as using IT Utilities to transform and enhance existing services, some libraries are also embracing technologies to facilitate new forms of knowledge creation leading to the development of makerspaces.